Reason: You may be seeing this because two common reasons
- The EthosData Digital Rights Management (DRM) is not correctly installed.
- The files are not being opened with our DRM application.
Solution:
Search for FileSecure icon 
in your computer system tray (the system tray is in the bottom-right corner on the screen).
- If it does not appear, then you will need to install the Digital Rights Management(DRM) again. Please install the DRM from the link here.
- If it does appear, then right click on the FileSecure Lite icon and click on Repair Installation. Once this is done, please try to open the files again.
Note: if still this does not resolve the issue, right click on the downloaded documents and select the 
function to force the documents to be opened with the DRM.
If you are still unable to access the files, contact our Deal Support Team on support@ethosdata.com