If you are using Google Chrome browser, you might see the following when trying to open PDF files:
Google Chrome has a built in PDF viewer used by default to open PDFs. You will need to turn this off to open the protected PDF files from EthosData platform.
Follow these steps to disable it:
- Enter this URL - chrome://settings/content/pdfDocuments
- Enable the option "Download PDF files instead of automatically opening them in Chrome" as shown below:
Once this is done, the secured PDF files downloaded from the dataroom should open file through the DRM.
For any further assistance, please reach out to us on firstname.lastname@example.org