Reason: the video file was just uploaded few moments ago and our platform is still processing the file.
Solution: try to open the file after 5-10 minutes; you should be able to open the video by then.
Articles in this section
- Online documents: disable Popup Blocker
- Installing the DRM (Digital Rights Management)
- File/Folder names are garbled after extracting the zip file
- "You are not allowed to open this file" error message
- Connection Error. Unable to connect to Policy Server
- Error message while opening video files
- Collecting logs for troubleshooting
- Firewall Details
- Error message while opening MS Office documents
- PDF files opening in Google Chrome