Logo
English (US) Español Italiano 日本語 Português do Brasil Русский 简体中文
  1. EthosData Support
  2. Fix an Issue
  3. Viewing Documents

Articles in this section

  • Online documents: disable Popup Blocker
  • Installing the DRM (Digital Rights Management)
  • File/Folder names are garbled after extracting the zip file
  • "You are not allowed to open this file" error message
  • Connection Error. Unable to connect to Policy Server
  • Error message while opening video files
  • Collecting logs for troubleshooting
  • Firewall Details
  • Error message while opening MS Office documents
  • PDF files opening in Google Chrome
See more

Error message while opening video files

Screenshot_2021-03-30_at_12.04.55.png

 

Reason: the video file was just uploaded few moments ago and our platform is still processing the file.

Solution: try to open the file after 5-10 minutes; you should be able to open the video by then.

Have more questions? Submit a request
Return to top

Related articles

  • Installing the DRM (Digital Rights Management)
  • Collecting logs for troubleshooting
  • Open Video Files
  • PDF files opening in Google Chrome
  • Error message while opening MS Office documents
EthosData Support