Make sure you are a Secure user. You can find this info if you look at the login URL (see below), or ask your Deal Specialist at firstname.lastname@example.org
To open the protected documents in the EthosData platform, you need to install the EthosData Digital Rights Management (DRM). You will have the right link mentioned on your Project's Welcome Screen.
Download EthosData DRM from the links below.
Restart your computer after the installation process (for Windows & Mac). Once this is done, you should be able to view the files.
- Check your Firewall Details.
* (Check with your Dataroom Specialist on Support@EthosData.com if you need any assistance.)