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  1. EthosData Support
  2. Fix an Issue

Fix an Issue

Viewing Documents

  • Online documents: disable Popup Blocker
  • Installing the DRM (Digital Rights Management)
  • File/Folder names are garbled after extracting the zip file
  • "You are not allowed to open this file" error message
  • Connection Error. Unable to connect to Policy Server
  • Error message while opening video files
See all 12 articles

Account and Password

  • I can’t log in and don't remember my security questions to reset my password
  • "Invalid Login" error message

Misc.

  • How to uninstall the DRM in MacOS?
  • Compressing Files/Folders with Chinese/Japanese Text
  • Subfolder and document count inside a folder
  • Bulk Upload confirmation
  • What happens to the original version if I update a file on the dataroom with a second version?
  • Why are some folders Grey and some Yellow? What do they signify?
See all 10 articles

Accessing the Project

  • Where is the login page for my project?
  • Project invite email link redirects to a blank page
  • Project invite email not received
  • "This page can't be displayed" error message

Speak to a Dataroom Coordinator

  • Contact Us
EthosData Support